If you disagree with any part of these terms and conditions, please do not continue use our website.
If you have any queries about how to use this site, please email us, or phone us on 01883 460225 or 07947 007644.
The term Kalibrate Limited or ChromaPure UK or us or we refers to the owner of the website whose registered office is 32 Campbell Road, Caterham, Surrey CR3 5JL. Our company registration number is 07047605, and we are registered in the UK. The term you refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We reserve the right to change the availability, price and description at any time.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
Orders will only be accepted from persons over the age of 18. Orders may be accepted from persons resident outside the United Kingdom at the discretion of the business owners.
All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. It is your responsibility to provide us with a valid email address and telephone number so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance. Acceptance is treated as concluded at the time of dispatch.
You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.
You acknowledge that any automated acknowledgement of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on our website.
The conclusion of a contract between you and us will take place when we accept your order by despatching goods to you/making goods available for download by you or commencing the services, whichever is the earlier.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
All payments are dealt with by an external website, and thus we do not hold any payment data for our customers on our servers.
We are entitled to refuse any order placed by you and will not be required to provide an explanation.
Goods will be delivered to you, the buyer, at the address provided by you on the order form.
We can only deliver to the address that is the billing address of your credit/debit card, unless specifically agreed to by the owners of the website.
All goods must be signed for by an adult aged 18 years or over on delivery.
You will become the owner of goods you have ordered when they have been paid for and delivered to you.
It is your responsibility to check the goods for damage on delivery. Damage must be noted with the courier on delivery, and should be be reported to us within 24 hours.
Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you, the buyer, shall be entitled to cancel the order at any time before delivery takes place.
We use 2 main forms of delivery, Royal Mail and Interlink Express. Tracking numbers (if applicable) are provided with all dispatches for our clients. The reason for each of the choices are below:
Royal Mail - This is an affordable way of sending small packages throughout the UK with guaranteed delivery next (working) day for the majority of the UK. We sometimes use standard Royal Mail or recorded delivery but only for low value items.
Interlink Express (& DPD for Non UK Deliveries) - We use this service for the larger items we ship (I.e. Bluray players, projectors etc) to the UK, because we know that the items are adequately insured, and they also provide a before 1pm delivery service for the majority of the UK. They also contact the recipient (by text and/or email) on the day of delivery to give a 1hr delivery slot, so the recipient does not have to wait in all day. We can also offer a Saturday delivery through InterlinkExpress (at extra cost).
On occasion we may use other couriers i.e. Citylink, UPS or DHL where the need may arise.
Current legislation gives you the right to cancel the sale from up to 7 working days from receipt of the goods, without penalty and without giving a reason. The following conditions would have to be complied with:
We do not generally offer a re-stocking arrangement, but in the event when after using the goods you find them totally unsuitable for your needs, we may consider re-stocking. Contact us if this occurs.
All goods can only be returned after a return has been authorised by the seller.
f you exercise your rights to return within the 7 days, we reimburse you without undue delay not later than 7 days after the day we received the Goods back from you, or, if no goods are involved, 7 days after the day on which we are informed about your decision to cancel.
Reimbursement is usually via the same method as the original payment but we may use a different method which we both agree to. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back.
We will refund the full price of the Goods plus any delivery charge you paid when we sent the Goods to you. However, if you paid for an enhanced delivery service, we will not reimburse those additional delivery charges which you paid.
If you ordered more than one product and you want to return only some items you may not be entitled to a refund of the delivery charge.
Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We use a Geotrust dedicated SSL certificate, so that encoded data transfer is possible. With 128-bit encoding, sensitive data can be protected during transfer from attempts at spying or manipulation.
Trusted Shops Reviews
Where you have activated the respective checkbox in relation to Trusted Shops Website Reviews, you have given the following consent after placing your order: "I would like to be reminded by Trusted Shops by e-mail of the possibility of submitting a customer review. I can revoke my consent at any time."
Provided that you have given us your express consent as mentioned above to do so, we will use your e-mail address for the purpose of having Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, request you to submit a customer review via the Trusted Shops customer review system for the goods received. This consent may be revoked at any time with future effect by changing the option in your account page.
Sale of Business
Updating Your Details
If any of the information that you have provided to Kalibrate Limited changes, for example if you change your e-mail address, name or address or if you wish to cancel your registration, please let us know the correct details by sending an e-mail entitled "CHANGE OF DETAILS" to firstname.lastname@example.org or by sending a letter to The Website Editor, Kalibrate Limited, 32 Campbell Road, Caterham, Surrey CR3 5JL.
We don't retain card details on our website, you will be directed to PayPal, Google Checkout, or PaymentSense to complete any purchases. They will responsible for keeping your card details/information secure.