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FAQ & Support

Latest questions & answers are listed below.

Can I add additional meters after my initial purchase?

Yes. Just contact us about an addition to or a replacement for your current license.

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Can I get a replacement for my current meter without incurring any additional license costs?

Yes. If you merely want to get a new meter of the same type to replace one that has worn out, the only cost to you is the meter itself. You will be charged an additional licensing fee only if you purchase a different meter than the one you were originally licensed for.

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Can I install ChromaPure on more than one PC?

Yes. You can install the software on as many PCs as you like. However, you can only use it with the meter(s) that it is licensed with.

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Can I license more than one meter with ChromaPure?

Yes. With the cost of ChromaPure includes a license for 2 of our supported meters. If you wish to add additional meters, the cost is £57.50 for each additional license, plus the cost of any meters if you are purchasing an additional meter from us.

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Can I purchase meters seperately?

Contact us about this. The rules vary for each meter.

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Can I use ChromaPure for commercial purposes?

Yes, but you must purchase a Professional license.

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Do I have to pay for ongoing technical support?

No. As a licensed owner of ChromaPure, you are entitled to lifetime free e-mail technical support.

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Do I need anything extra to use ChromaPure?

No.

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Do you have an update policy?

Yes. Point upgrades will be offered to licensed users for free. These upgrades will generally include only small changes and bug fixes. New versions will be offered to licensed users at a substantial discount. New versions will include major new functionality, and will not be merely cosmetic.

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How do I change/upgrade the active license file in ChromaPure

Save the new license file to the hard drive
Go into ChromaPure,
Go into license manager within tools
Choose to import a new license file.
Scroll to file you saved in step 1, and import.
Restart ChromaPure and the new license should be active

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I am experiencing some issues with autocal, how do I fix this?

This be caused by some old information being retained by older versions in the windows history, so follow these steps to clean the install:

1. Uninstall CP.
2. Delete this file
C:/ProgramData/Display Calibrations LLC/ChromaPure/2/ChromaPure.config
(If you don't see the ProgramData folder, that's because it is hidden. To expose it, Control Panel, Folder Options, View, check "Show hidden files, folders, and drives". Then click OK. Now it will be visible.)
3. Repair Microsoft .Net Framework (Control Panel, Programs and Features, double-click Microsoft .Net Framework, and select the Repair option).
In Windows 8 you need to download the repair tool here.
A reboot may be required.
4. Reinstall CP.
5. If you are using a signal generator, you will have to set it up again in CP from scratch (use a Com port of 4 or higher). Click Options, Signal Generator.

A useful tool for keeping a windows install working efficiently is CCleaner found here.

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Is my ChromaPure license transferable?

Yes and No. Yes in the sense that you are free to sell your copy to someone else if you like. However, "no" in the sense that it will still only function with the meter(s) it is licensed for. If you wish to transfer a fully functional version, it must be bundled with the licensed meter. If the transferred party wishes to add additional meter support, then he or she must purchase another standard license at the full price.

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Is there a MAC version of ChromaPure?

Not at this time. However, we are constantly reviewing market conditions so this may change.

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Is there a Professional version of ChromaPure?

Yes. See our web site for details.

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What are the system requirements for using ChromaPure?

- PC or laptop running Microsoft Windows XP, Vista, or Windows 7
- 1 MB of RAM (2 MB if using Vista or Windows 7)
- Monitor with at least 1024x768 resolution
- Net Framework 4.0

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What is the current version of ChromaPure?

Please look at our news and Twitter pages. ChromaPure updates will be posted on these pages.

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